This privacy policy explains how Titan TRT Australia collects, uses, stores, and discloses your personal and health information. Titan TRT facilitates access to Australian-based healthcare practitioners and services, and we are committed to ensuring your privacy is protected in accordance with the Privacy Act 1988 (Cth) and the Health Records Act 2001 (VIC).
Why and When Your Consent is Necessary
By registering with Titan TRT Australia, you provide informed consent for our team and affiliated healthcare professionals to collect and manage your personal and health information to deliver clinical services. Only authorised staff and practitioners have access to this data. If we need to use your information for any other purpose not directly related to your care, we will seek your additional consent.
Why We Collect, Use, Hold, and Share Your Information
We collect your personal data for the primary purpose of providing healthcare and wellness services. This includes:
- Booking and managing consultations
- Facilitating pathology testing and prescriptions
- Coordinating with registered Australian medical practitioners
- Managing payments, audits, and business operations
- Maintaining clinical records and legal compliance
What Personal Information We Collect
We may collect the following types of information:
-Full name, date of birth, contact information, and residential address
- Medical history, medications, allergies, and current symptoms
- Pathology results, treatment plans, and prescription details
- Medicare, DVA, or private health insurance data
- Consultation notes and communication history
Dealing with Us Anonymously
You may request to remain anonymous or use a pseudonym unless it is impractical to provide our services without identifying you, or where we are legally required to verify your identity.
How We Collect Your Information
Your personal data may be collected via:
- Online registration or consultation forms
- Phone calls, emails, or SMS communication
- Interaction with our website or digital forms
- Pathology labs, allied health professionals, or other healthcare providers
- Telehealth appointments
In some cases, we may receive information from third parties such as medical specialists, hospitals, pharmacies, or health insurers, where necessary for your care.
Marketing and Data Use
We do not sell or share your personal information for marketing purposes. You will only receive direct marketing if you have opted in, and you may opt out at any time. Aggregated, de-identified data may be used to improve public health outcomes or internal service improvements.
How We Store and Protect Your Information
All internal systems and data storage follow the Australian Privacy Principles (APPs).
Accessing and Correcting Your Information
You have the right to access or correct your personal data at any time. To request a copy of your records or to update your information, email us at titantrtaustralia@gmail.com. We aim to respond within 30 days.
Making a Complaint About Privacy
If you believe your privacy has been breached, please contact us:
→ titantrtaustralia@gmail.com
→ 0404 041 016
→ Titan TRT Australia, LEVEL 1 SUIT 22 727 PLENTY ROAD VICTORIA, SOUTHMORANG VIC 3752, AUSTRALIA
If you are not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au or call 1300 363 992.
